1. What product do you design?
We can design almost any product related to your branding, such as Logo, Post Card, Introduction Card, Envelope, File Bag, Document Bag, Calender (Wall and Desk versions are both available), Mascot, Notebooks, Pen,...If you are not sure if we can design your desired product, please contact us.

2. How can I get started?
You can begin any of our services by filling out the form available on our website or by contacting us through social media. We’ll guide you through the process for the specific service you need.

3. How can I contact customer support?
You can contact our customer support by:

• Texting us via:
  UltraAdsMediaVN
• Emailing us at:
  contact@ultraadsmedia.com

Our support team is here to assist you and will get back to you within our working hours.

4. What is your working hours?
- Support time: 08:00 AM to 00:30 AM (next day), GMT +7.
- Budget top-up requests before 09:00 PM, GMT +7
- Any requests sent out side of working hours will be processed on the next working shift.

5. What is our policy regarding refunds?
We will calculate the refund amount based on the progress of the current service and then transferred the remaining amount to the customer’s preferred payment method.